O'Reels Privacy Policy

At O'Reels, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, complete O'Reels register steps, use our O'Reels login, download our O'Reels app, or otherwise interact with O'Reels Casino. By using our services you agree to the practices described below.

Who We Are

O'Reels is owned and operated by Betable Limited, registered in England, company number 07080629, with our registered office at Suite 2.01, Colony Jactin House, Hood Street, Manchester, England, M4 6WX. We are licensed and regulated by the Gambling Commission of Great Britain under licence number 23328. The software platform powering O'Reels is provided by Grace Media (Gibraltar) Limited under licence number 57869. We are part of the Betable network of sites, and we act as the data controller for the personal information we collect from you.

Information We Collect

We collect information about you when you create an account, complete our O'Reels register process, make a deposit, request a withdrawal, or use our O'Reels casino app. We may collect the following categories of information:

• We gather identification details such as your name, date of birth, address, email address and phone number when you register with us
• We collect financial information, including deposit and withdrawal method details, when you fund your account or request an O'Reels withdrawal
• We record your gaming activity, including which O'Reels slots and O'Reels live casino games you play, your stakes, wins and losses
• We monitor your login activity, including O'Reels casino login attempts, device information, IP address and browser type
• We store your communications with our customer support team, including live chat transcripts and emails sent to [email protected]
• We may collect verification documents such as proof of identity and proof of address as part of our regulatory obligations

How We Use Your Information

We use the information we collect for several purposes connected with providing and improving our services. Our core purposes include:

• We use your data to create and manage your account, process your O'Reels deposit and withdrawal requests, and verify your identity
• We use your information to administer promotions, including any O'Reels bonus, O'Reels free spins offer, or O'Reels bonus code you redeem
• We analyse your gaming behaviour to detect problem gambling indicators and to support our responsible gambling obligations
• We use your contact details to send you service messages, and where you have consented, marketing communications about new offers
• We process your data to comply with anti-money laundering regulations and other legal requirements under UK law
• We use technical data to maintain and secure our website, our O'Reels casino app and our systems against fraud

Legal Basis for Processing

We rely on several legal bases to process your personal data under UK data protection law. We process data where it is necessary to perform our contract with you, where we have a legal obligation as a licensed gambling operator, where we have your consent for marketing purposes, and where we have a legitimate interest in preventing fraud, protecting our business and improving our services.

Sharing Your Information

We do not sell your personal information. However, we may share your data with trusted third parties who help us operate O'Reels Casino, including:

• We share information with payment providers to process your deposits and O'Reels withdrawal requests securely
• We share data with our game providers, including Pragmatic Play, Relax Gaming, Play'n GO and others, to deliver the O'Reels slots and O'Reels live casino titles you play
• We share information with identity verification and fraud prevention services to confirm your eligibility and protect our platform
• We share information across the Betable network of sites, as a self-exclusion or time-out applied at one casino applies across all network sites
• We may disclose information to the Gambling Commission, law enforcement or other regulators where legally required
• We may share data with our marketing and analytics partners to understand how players interact with our website and O'Reels app

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your preferences, keep your O'Reels casino login session secure, and analyse traffic on our website. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our services, including your ability to use the O'Reels app smoothly. For more details, please refer to our separate Cookies Policy.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including ongoing regulatory obligations under our Gambling Commission licence. Where you close your account, we may still be required to retain certain records, such as transaction history and verification documents, for a period required by law, typically up to five years, even after your final O'Reels withdrawal.

International Data Transfers

We primarily store and process your data within the United Kingdom and the European Economic Area. Where data is transferred outside these regions, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information to the standard required under UK data protection law.

Data Security

We take data security seriously and implement technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. We use encryption for sensitive data, secure servers, and access controls to protect account details used during your O'Reels login and gameplay sessions. Despite our efforts, no method of transmission over the internet is completely secure, and we encourage you to use strong, unique passwords for your account.

Your Rights

As a data subject under UK data protection law, you have a number of rights regarding your personal information. These include:

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations
• You have the right to object to or restrict certain processing, including direct marketing
• You have the right to request a copy of your data in a portable format
• You have the right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact our support team via live chat, available 24/7, or by emailing [email protected]. We aim to respond to all valid requests within one calendar month.

Complaints

If you are unhappy with how we have handled your personal data, we encourage you to contact us first so we can address your concerns. We acknowledge complaints within 5 working days and provide a final response within 15 working days of acknowledgement, and in all cases within 8 weeks of receipt. If you remain dissatisfied, you may refer your complaint free of charge to IBAS within 12 months of our final response. You also retain the right to lodge a complaint with the Information Commissioner's Office regarding the handling of your personal data.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any updates on this page, and we encourage you to review this policy periodically. Continued use of our website, your O'Reels casino login, or our O'Reels app after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to us through live chat, available 24/7, or by emailing [email protected]. We are here to help with any concerns regarding your privacy while you enjoy O'Reels Casino.